On Saturday, December 3, 2016, from 6:00 a.m. till 9:00 p.m., you will be unable to access your billing information online or by telephone due to system maintenance. We apologize for the inconvenience.

Support

  • Customers who upgraded their apple mobile device to iOS8 will be unable to launch our mobile payment app or load our payment site in Safari. At this time, the Chrome browser will work and can be used in place of Safari until this issue is resolved. It can be downloaded here. Any standard desktop browser will also work with our site. We apologize for the inconvenience and are currently researching the root cause of this issue. – 9/30/14
  • If you are experiencing problems with this site, please check our list of supported browsers here.
  • If you are having difficulty with one of our supported applications, you might want to reference our list of frequently asked questions.
  • Any other issues that were not answered via the methods above, please contact the appropriate department via this form: Contact us page.
  • Any other site issue, please contact the webmaster via the report a problem page and select “Website Issue” from the drop-down.

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Huntsville Utilities is an equal opportunity residential utility service provider. We do not discriminate in the terms, conditions, or provision of services based on race, color, religion, sex, disability, familial status, or national origin.

Huntsville Utilities es un proveedor de servicios residenciales publicos (electricidad, gas y agua) que ofrece igualdad de oportunidades. Nosotros no discriminamos en los terminos, las condiciones, o las provisiones de nuestros servicios basados en la raza, religion, color, sexo, discapacidad, estado familiar u origen nacional.