New Information (Jan 15, 2020): There is a new spike in scam activity, with new phone numbers being used. If you receive a call from any of these numbers (or are asked to call one of these numbers with a payment), be advised that it is a scam:
New Information (Dec 2, 2019): Customers of Decatur Utilities report scam calls from someone claiming to be with Tennessee Valley Authority and threatening disconnection of service unless the customer pays. This is a scam. If you receive such a call, hang up and contact us immediately.
New information as of Dec 2, 2019: Over the weekend, we received reports of a new call back number being used by scammers: 800-298-4552. If you receive a call telling you to call this number with payment information, it’s a scam.
Scams targeting utility customers are a constant problem nationwide. It’s estimated millions of dollars are lost each year to thieves pretending to be utility company representatives.
As a utility company, we are limited in what we can do to fight scammers. Our most effective tool is to monitor scam activity and alert you to new tactics being used to try and steal your money.
When we learn of a new scam tactic, we will send out an alert over our social media pages and list it here.
Here are the scam tactics we are currently aware of:
1. Disconnection Deception: This is the most common scam tactic we see in our service area. In this scam, you receive a call from someone claiming to be from Huntsville Utilities. They inform you your service is about to be cut off due to non-payment and that the only way to prevent this is to purchase pre-paid debit cards, call them back at a specific number, and give them the card information.
It’s important to note the caller ID may read “Huntsville Utilities.” This is because some scammers are able to “spoof” a caller ID to make it read what they want.
We have also had reports of scammers requesting you pay them via the Cash app. Huntsville Utilities does not accept payments via this app and anyone who asks you to use it to pay your utility bill is trying to steal your money. We have informed the developers of the Cash app and they are working to keep scams using their app from happening.
There have also been reports of scammers asking customers to withdraw cash and meet them in order to make the payment. DO NOT DO THIS! Not only is it a scam, it’s very dangerous.
If you ever receive a call telling you your service is moments away from being cut off unless you pay, JUST HANG UP and call us at 256-535-1200. You can also call this number to confirm the status of your account.
As previously mentioned, scammers using this tactic ask the customer to call them back at a specific number. We track these numbers and post them here. If you are ever asked to call one of these numbers to make a payment, DON’T DO IT! These numbers are used by scammers. If you become aware of a new number, please inform us so we can look into it (contact information is at the bottom of this page).