On Saturday, December 3, 2016, from 6:00 a.m. till 9:00 p.m., you will be unable to access your billing information online or by telephone due to system maintenance. We apologize for the inconvenience.

Understanding My Meters

I want to turn my meters ON or OFF

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Gas

Gas Cut Off Valve

Each natural gas meter assembly includes a valve so the gas supply can be shut off from the outside before it enters the meter. This shut off valve is located just above the ground and before the meter. The shut off valve has a raised indicator to show the position of the valve. If the raised portion of the valve is in-line with the pipe as shown, the valve is in the open position and gas will flow through the meter. To shut off the supply of gas, turn the valve so the indicator is perpendicular to the piping as shown. This will prevent any gas from passing through the meter.

In case of a leak inside the house, this shut off can be used to prevent any gas from entering the house. If a leak is suspected, call the Gas Operations Department at 256-650-6342 Monday thru Friday between the hours of 7:00 am and 3:00 pm. Otherwise call Huntsville Utilities Dispatcher at 535-1200, 24 hours a day, 7 days a week.

 

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Water Cut Off ValveWater

Cutoff Valve
This is a quarter turn valve. Turn the valve such that the top is in line with the meter and service line for ‘ON’ (Open). For ‘OFF’ (Closed), turn the valve across the service line (with the locking ears aligned).

Leak Indicator
If you suspect you have a leak, make sure everything is turned off then watch this small triangle to determine if water is going through the meter. Even the smallest leak or flow of water through the meter will cause this indicator to turn, often when no movement is visible on the large dial.

I want to Read My Meters

Residential Electric Meter

On a dial meter there are five dials, numbered 0 through 9, with the 0 at the top. You’ll notice that the numbers go around the face clockwise on some dials, but counterclockwise on every other dial.

• Read the dials from left to right.
• When the pointer lies between two numbers, record the smaller number.
• If the pointer is directly on a number, look at the dial to its immediate right.
• If that pointer has not passed zero, write down the smaller number.

Subtract the previous reading from the new reading, and you will know how many kilowatt hours you have used.

Electric Meter
This meter is reading 81384.

Residential Gas Meter

On your residential gas meter there are five or six dials, depending upon the type of meter you have. Your gas consumption is determined by the top four dials. You will notice that the numbers will go clockwise on some dials, but counterclockwise on every other dial.

• The dial readings should be read from left to right.
• If the pointer is in between two numbers, record the smaller number.

Subtract the previous reading from the new reading, and you will know how many hundreds of cubic feet of natural gas you have used.

Gas Meter

The meter is reading 8149.

Residential Water Meter

Your residential water meter has only one dial. The dial has a sweep hand which measures water usage in gallons. One complete revolution equals ten gallons of water used. The odometer-type register in the middle of the dial registers the hundreds of gallons used.

To read the meter, record the numbers from the odometer-type register. Since the odometer registers in hundreds of gallons you do not record the last two numbers. (The last number is a permanent number and the next dial registers tenths.) The remaining dials register the actual (in hundreds) water used.
Subtract the previous reading from the new reading and you will know how many hundreds of gallons of water you have used.

Water Meter
This meter is reading 3692.

I want to calculate my usage.

How To Calculate Your Residential Electric Bill

Example 1:
Electric Consumption shown on bill is 816.

816 x $0.08875 (example rate for first 1,400 kWh) = $72.42
Customer Charge = $8.88

Total Electric Bill = $81.30

Example 2:
Electric Consumption shown on bill is 4682.

1,400 x $0.08875(example rate for first 1,400 kWh) = $124.25
3,282 x $0.09689(example rate for over 1,400 kWh) = $317.99
Customer Charge = $8.88

Total Electric Bill = $451.12

How To Calculate Your Residential Water Bill

Water Consumption shown on bill is 5300.

3000 x $.001280 (example rate, first 3,000 gallons) = $3.84
2300 x $.001640 (example rate, next 3,000 gallons) = $3.77
Availability Charge = $6.34

Total Water Bill = $13.95

How To Calculate Your Residential Gas Bill

Gas Consumption shown on bill is 2500.

2500 x $.008710 (example rate) = $21.78
Availability Charge = $4.50

Total Gas Bill = $26.28

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Huntsville Utilities is an equal opportunity residential utility service provider. We do not discriminate in the terms, conditions, or provision of services based on race, color, religion, sex, disability, familial status, or national origin.

Huntsville Utilities es un proveedor de servicios residenciales publicos (electricidad, gas y agua) que ofrece igualdad de oportunidades. Nosotros no discriminamos en los terminos, las condiciones, o las provisiones de nuestros servicios basados en la raza, religion, color, sexo, discapacidad, estado familiar u origen nacional.