On Saturday, August 13, 2016, from 7:00 a.m. till 12:00 p.m., you will be unable to access your billing information online or by telephone due to system maintenance. We apologize for the inconvenience.

Water

Water System History

Established 1823 – Oldest system west of Appalachians

1836 – First cast iron pipe laid

1843 – Big Spring deeded to COH (~ 111 customers)

1858 – COH purchased water works for $10,000

1914 – First chlorinator installed

1954 – Huntsville Utilities formed

1955 – Lincoln & Dallas Wells replaced Big Spring as water supply

1964 – South Parkway Plant constructed (12 MGD – Million Gallons per Day)

1966 – South Parkway expanded to 24 MGD

1971 – Williams Well drilled to  4.5 MGD

1978 – South Parkway expanded to 36 MGD

1988 – Southwest Plant constructed  to 12 MGD

1989 – Southwest Plant high rated to 18 MGD

1992 – Southwest Plant high rated to 24 MGD

1992 – Lincoln Dallas Plant constructed to 9 MGD

1996 – Hampton Cove Plant constructed to 2 MGD

2001 – Southwest Plant expanded to 48 MGD

2008 – South Parkway Plant expanded to 48 MGD

Water System Overview

Operations

Water-Dec2013-smallHuntsville Utilities supplies drinking water to approximately 90,000 customers from both surface water and groundwater sources. Huntsville Utilities water treatment plants are operated and monitored 24 hours per day, 365 days per year.  There are state certified operators continuously monitoring the quality of the water.  The operators are certified by the Alabama Department of Environmental Management (ADEM) and have to pass a nationally accredited exam and complete two years of training before they can operate a water treatment facility.

View large Water Map (PDF)

Billing Partnerships

Huntsville Utilities is the billing agent for Madison County Water Department and City of New Hope.

Madison County Water Department
Phone: 256-746-2888
Website: http://madisoncountyal.gov/about/org/CoDepts/Water.shtml

Madison City Water & Wastewater Board
Phone: 256-772-0253
Website: www.madisonwaterboard.org

Harvest Monrovia Water & Sewer Authority
Phone: 256-837-1132
Website: www.hmwater.org

City of New Hope
Phone: 256-723-2616

The City of Madison, Harvest-Monrovia, Owens Crossroads, Town of Triana, and Gurley bill separately for their water.

Where does our water come from?

HU supplies drinking water to approximately 90,000 customers from both surface and groundwater sources.

Surface Water

  • Pumped from the Tennessee River
  • Processed through the South Parkway and Southwest Treatment Plants

Groundwater

  • Supplied from the Lincoln and Dallas Well Treatment Plant, the Hampton Cove Well Treatment Plant and Williams Well.
  • All groundwater wells produce water from limestone aquifers.

Water Quality Lab

Water quality tests and monitoring parameters are conducted on an hourly basis at a minimum. Testing includes but is not limited to chlorine residual, pH and turbidity. Other testing such as fluoride residual, alkalinity and carbon dioxide is conducted every 8 hours. To provide high quality, clean drinking water, the plant operators test or monitor for over 300,000 hourly and daily parameters each year.

Frequently Asked Questions:

1. Do you add fluoride to the water?

Yes. There is a City of Huntsville ordinance that requires the addition of fluoride to the city’s drinking water. Fluoride is added per the EPA and ADEM recommended guidelines.

2. What causes my water to be discolored?

While the water delivered to you is normally clear, occasional pressure changes, fire hydrant use and construction can cause discoloration (yellow or red tint) due to mineral sediments in water pipes. If you experience discolored water coming from your tap, first run your cold water tap for about five minutes. The discolored water will most likely clear up. If the discolored water does not clear up, please call the Water Quality Lab at (256) 650-6374.

Discolored water can be a result of older galvanized plumbing or can result from plumbing work or repairs.

3. Why are there particles in my water?

Black Particles: Are they throughout the house or only in one location? Check to see if there are braided metal lines going to the faucet. Certain brands have a rubber lining which can potentially degrade with age. Is there construction in the area? Reversal of flow or pressure fluctuation can cause particle problems. Allow a few hours for the particles to settle.

If the problem persists, please call the Water Quality Lab at  (256) 650-6374.

White/Gray Particles: Typically these particles are calcium. Calcium can precipitate into a solid form at high temperatures. High temperature settings on your hot water heater will cause this to happen.

4. Why does the water look cloudy / milky?

Cloudy or milky looking water is an indication that there is air in the lines. This can happen in both hot and cold water after recent repairs are made. Get a sample of water in a glass and let it sit on the counter. The bubbles should dissipate in a few minutes. If it continues, run the cold water for several minutes.

5. I detect an odd taste or odor. Is it the water?

Huntsville Utilities feeds activated carbon during the summer months to neutralize any taste and odor problems that could occur. Low utilization, temperature, recent plumbing work and freezer contents can all have an influence on taste and odor.

If you experience a problem with the taste or odor of your water, let the cold water run for a few minutes to clear the lines, or fill a pitcher and allow it to sit for several hours in the refrigerator. If the problem persists, please call the Water Quality Lab at (256) 650-6374.

If you experience an odor problem with the water (especially if it is isolated to one source such as the kitchen sink or a bathroom) get a glass of water from the source that you are experiencing the problem with and take it outside to see if you still detect an odor. If not, the problem is not the water. It is most likely an issue with the plumbing (i.e. the vent pipe or p-trap).

6. Why does my hot water smell like rotten eggs?

If you notice an odor in the hot water, your water heater may need to be checked. Some water heaters have magnesium anodes to prevent corrosion that can cause an odor in tap water. Other odor sources may include food or a blockage in the drain or garbage disposal.

7. Why are there pink stains on my fixtures and drains?

The pink stains are usually caused by airborne microorganisms which settle and grow where there is constant moisture. The pink stains are “most likely from the environment and not the water supply” (reference: Water Quality Investigator’s Field Guide (2005) American Water Works Association). Regularly cleaning these areas will remove the stains.

Water Composition

Frequently Asked Questions:

1. What chemicals are in our water? What do you test for?

Huntsville Utilities tests for nearly 2,000 regulated and unregulated contaminants every year. The test results can be found in the yearly Water Quality Report as well as in Water Quality Annual Range Reports. Huntsville Utilities Water Quality Laboratory is state certified for the analysis of coliform bacteria in treated and untreated water. The lab analyzes a minimum of 188 coliform bacteria samples every month from our water sources and distribution system. The water quality lab also analyzes 285 coliform bacteria samples for nine neighboring water systems each month.

2. What is the pH of our water?

The pH of the water can range between 7.0 and 7.8 throughout the city. Huntsville Utilities feeds sodium hydroxide (caustic) to maintain at least a 7.0 pH. If you are interested in finding out the pH of your water, please call (256) 650-6374.

3. What is the hardness level? (For appliances)

Huntsville Utilities utilizes two different types of sources for drinking water. One source is surface water and the other source is groundwater. Several of the characteristics of these two sources are very similar but there is one characteristic in particular that tends to stand out the most and that is the hardness of the water. Surface water has a very low hardness level typically averaging 65 to 75mg/L while Huntsville’s groundwater sources have a hardness range of 160 to 170mg/L. Water with hardness levels in the 160 to 170mg/L range tends to precipitate out calcium when it interacts with heat (such as a water heater or dish washer). Huntsville Utilities treats the water with an ortho-polyphosphate that is formulated to sequester the calcium.  The hardness of your water is going to vary depending on where you live. If you are interested in finding out the hardness of your water, please call (256) 650-6374.

Water Treatment Overview

How many stages are in the water treatment process?

Huntsville Utilities uses a conventional method to purify the water at the water treatment plants. The method is broken down into five steps: coagulation, flocculation, sedimentation, filtration and disinfection. Below is a summary of each step.

  1. Coagulation – During the coagulation process, aluminum sulfate (alum), chlorine and sodium hydroxide are added to the water. When these chemicals are mixed in the water, it causes the suspended particles to stick together (coagulate) and form small particles.
  2. Flocculation – Large paddles in the flocculation basins slowly mix the chemicals and the water particles.  The movement causes the particles to stick together and form larger, heavier particles called floc.
  3. Sedimentation – When the water leaves the flocculation basins, it goes into sedimentation basins. Here the floc settles to the bottom of the basin and is removed from the water.  The clear water moves to filtration.
  4. Filtration – From the sedimentation basin, the water flows through filters. Filters are made of layers of anthracite (charcoal), sand and gravel. The filters are used to remove any remaining particles left in the water.
  5. Disinfection – After the filtration process, a small amount of chlorine is added to the water to maintain a disinfectant residual to keep it safe from microbial contamination as water is pumped through the distribution system.

Fast Facts:

  • Two Surface Water Treatment Plants:
    – South Parkway Plant – 48 MGD
    – Southwest Plant – 48 MGD
  • Ground Water Plants and Wells:
    – Lincoln-Dallas Plant – 9 MGD
    – Hampton Cove Plant – 2 MGD
    – Williams Well – 4.5 MGD
  • Average daily pumpage is approximately 35 MGD or about 24,300 GPM (Gallons per Minute).
  • Maximum day pumpage was 75 million gallons.
  • Total Storage Capacity – 52 MGD.
  • Over 1,000 miles of water mains.

Huntsville Utilities’ Award Winning Water System

HU is proud to supply our community with clean, safe drinking water. We have been recognized regionally and nationally with the following awards:

Huntsville Utilities Water System

  • 2006 – EPA Region IV Award of Excellence

Southwest Plant

  • 1991 – AWPCA Best Operated Plant w/capacity 40.1 MGD – 50 MGD
  • 1992 – AWPCA Best Operated Plant w/capacity 40.1 MGD – 50 MGD
  • 1993 – AWPCA Best Operated Plant w/capacity 40.1 MGD – 50 MGD (3 year award)
  • 1997 – AWPCA Best Operated Plant w/capacity 40.1 MGD – 50 MGD
  • 2002 – AWPCA Award of Excellence
  • 2003 – AWPCA Best Operated Plant w/capacity 40.1 MGD – 50 MGD
  • 2004 – AWPCA Best Operated Plant w/capacity 40.1 MGD – 50 MGD
  • 2005 – AWPCA Best Operated Plant w/capacity 40.1 MGD – 50 MGD (3 year award)
  • 2008 – AWPCA Best Operated Plant w/capacity 40.1 MGD – 50 MGD
  • 2009 – AWPCA Best Operated Plant w/capacity 40.1 MGD – 50 MGD
  • 2010 – AWPCA Best Operated Plant w/capacity 40.1 MGD – 50 MGD (3 year award)
  • 2012 – ADEM Optimized Plant Award

South Parkway Plant

  • 2004 – ADEM Optimized Plant Award
  • 2008 – AWPCA Best Operated Plant w/capacity 30.1 MGD – 40 MGD
  • 2009 – ADEM Optimized Plant Award
  • 2011 – CDC Water Fluoridation Quality Award
  • 2011 – AWPCA Best Operated Plant w/capacity 40.1 MGD – 50 MGD
  • 2012 – AWPCA Best Operated Plant w/capacity 40.1 MGD – 50 MGD
  • 2013 – AWPCA Best Operated Plant w/capacity 40.1 MGD – 50 MGD (3 year award)

Lincoln-Dallas Plant

  • 2000 – AWPCA Best Operated Plant w/population greater than 25,000
  • 2001 – AWPCA Best Operated Plant w/population greater than 25,000
  • 2004 – AWPCA Award of Excellence
  • 2005 – AWPCA Award of Excellence
  • 2006 – AWPCA Award of Excellence
  • 2007 – AWPCA Award of Excellence
  • 2008 – AWPCA Best Operated Plant w/population greater than 25,000
  • 2009 – AWPCA Best Operated Plant w/population greater than 25,000
  • 2009 – CDC Water Fluoridation Quality Award
  • 2010 – AWPCA Best Operated Plant w/population greater than 25,000
  • 2011 – AWPCA Best Operated Plant w/population greater than 25,000
  • 2012 – AWPCA Best Operated Plant w/population greater than 25,000 (3 year award)

Distribution System

  • 2009 – AWPCA Excellence Award for Systems in AL with 50,001-100,000 meters
  • 2010 – AWPCA Best Operated System with 50,001-100,000 meters
  • 2011 – AWPCA Best Operated System with 50,001-100,000 meters
  • 2012 – AWPCA Best Operated System with 50,001-100,000 meters (3 year award)

New Southeast Water Plant Construction

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Huntsville Utilities is an equal opportunity residential utility service provider. We do not discriminate in the terms, conditions, or provision of services based on race, color, religion, sex, disability, familial status, or national origin.

Huntsville Utilities es un proveedor de servicios residenciales publicos (electricidad, gas y agua) que ofrece igualdad de oportunidades. Nosotros no discriminamos en los terminos, las condiciones, o las provisiones de nuestros servicios basados en la raza, religion, color, sexo, discapacidad, estado familiar u origen nacional.