On Saturday, August 13, 2016, from 7:00 a.m. till 12:00 p.m., you will be unable to access your billing information online or by telephone due to system maintenance. We apologize for the inconvenience.

About Huntsville Utilities

Huntsville Utilities (HU) is located in Huntsville, Alabama and is owned by the City of Huntsville. As a Public Utility, we answer only to the people we serve. Decisions are based on what is best for our customers. We do not pay dividends to stockholders. Instead we provide lower prices to our customers.

Every person associated with Huntsville Utilities is a local resident, including our Board Members.

Mission
To add value to our community by providing efficient utility services.

Vision
To be the best utility in the country.

Values
We do what is best for: Our Customers, Our Employees, and Our Operations.

Organization
HU is comprised of 3 separate systems which operate under 3 Boards appointed by the City Council. The Gas, Water and Electric Systems share top management, customer services, billing, meter reading, accounting and purchasing functions to save our customers money. Each System pays its share of these expenses and has its own financial reports.

Energy Sources

  • Electricity is purchased from the Tennessee Valley Authority (TVA) and is distributed throughout Madison County.
  • Natural Gas is purchased from a number of suppliers, with supply produced onshore and offshore. Two major pipelines transport natural gas to Huntsville Utilities for distribution.
  • Water comes from wells which tap underground aquifers and from the Tennessee River. This water is purified in accordance with rules and regulations of the Alabama Department of Environmental Management (ADEM) and the Environmental Protection Agency (EPA).

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Huntsville Utilities is an equal opportunity residential utility service provider. We do not discriminate in the terms, conditions, or provision of services based on race, color, religion, sex, disability, familial status, or national origin.

Huntsville Utilities es un proveedor de servicios residenciales publicos (electricidad, gas y agua) que ofrece igualdad de oportunidades. Nosotros no discriminamos en los terminos, las condiciones, o las provisiones de nuestros servicios basados en la raza, religion, color, sexo, discapacidad, estado familiar u origen nacional.