It’s easy to establish service or make changes to your account using your online account. Log on to My Account to get started.
Residential Service Requirements
1. Two forms of Identification (government issued) are required to establish service.
A. Primary Forms of Identification
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B. Secondary Forms of Identification
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2. Huntsville Utilities requires a $300.00 deposit. For more detailed information regarding deposits, see Residential Security Deposit Policy.
The residential deposit may be reduced to $100 if a customer meets one of the three conditions below:
- Satisfactory Credit with Huntsville Utilities – The customer has had service with Huntsville Utilities within the last five (5) years with an excellent payment history as defined by the Huntsville Utilities Collection Activity criteria* for the last thirty six (36) months. The same criteria will apply when moving from one location to another.
- Excellent Credit Score – When a new customer applying online for service receives an excellent credit score from a third party credit reporting agency.
- Guarantee of Account – The customer provides a properly executed Guarantee of Account with Huntsville Utilities. The Guarantor must have a current account with Huntsville Utilities with at least thirty-six (36) months of continuous service with an excellent payment history as defined by Huntsville Utilities Collection Activity criteria*.
*Huntsville Utilities Collection Activity
- Past Due Letters
- Disconnection scheduled due to non-payment
- Returned check or draft
- Any amount in Huntsville Utilities bad debt account, currently or within the past 7 years
3. A non-refundable service charge is required to establish or transfer services. For accelerated service additional fees will apply.
4. If your Huntsville Utilities Account has been discontinued because of non-payment of a past due bill, the past due balance must be paid in full at the time of application.
Start – How to Apply (New or Returning to the Area?)
Moving to the Area? (New Residential Customer – Starting Service)*
Apply Online to send a request to Huntsville Utilities to Start Service at your home. To validate and protect your identity, you will be asked a series of security questions. Customers applying for utility service for the first time with Huntsville Utilities should complete and submit the online application.
Returning Customer? (Previously had Service w/Huntsville Utilities)*
To send an online request to start service at your home, click here to log on or to register for online access.
Additional Options
Apply by Mail
Print and complete the Residential Contract for Utilities and mail to our office with deposit and copy of required ID’S.
Apply in Person
Main Office (112 Spragins Street) 7:30 a.m. – 5:30 p.m.
Chase Office (1145 Jordan Road) 8:00 a.m. – 5:00 p.m.
Apply by Apartments on Contract:
Huntsville Utilities partners with many of the apartment complexes in our area to make your move easier. Check with your apartment manager to see if they offer the option of applying for your utility service through their organization.
*If your request for service needs to be completed within two (2) business days, please do not use online or fax options.
Additional Service – Do you need service at an additional residence?
Note: Every residential account requires a security deposit.
ONLINE:
To send an online request for additional services, Click here to log on or to register for online access.
Note: Once logged in – select the MOVE IN option to start an additional account.
IN PERSON:
Main Office (112 Spragins Street) 7:30 a.m. – 5:30 p.m.
Chase Office (1145 Jordan Road) 8:00 a.m. – 5:00 p.m.
Stop - Closing your account
ONLINE:
To send an online request to Stop Service at your home, Click here to log on or to register for online access.
BY PHONE: Call (256) 535-1200 Monday-Friday (7 a.m. – 7 p.m.)
IN PERSON:
Main Office (112 Spragins Street) 7:30 a.m. – 5:30 p.m.
Chase Office (1145 Jordan Road) 8:00 a.m. – 5:00 p.m.
Transfer - Moving from one residence to another?
ONLINE:
To send an online request to Transfer Service to a new address, Click here to log on or to register for online access.
BY PHONE: Call (256) 535-1200 Monday-Friday (7 a.m. – 7 p.m.)
IN PERSON:
Main Office (112 Spragins Street) 7:30 a.m. – 5:30 p.m.
Chase Office (1145 Jordan Road) 8:00 a.m. – 5:00 p.m.
Note: Customers who have recently moved into a new service address during the middle of a billing cycle, may receive a partial months bill.
