Adjustment of high sewer water bills may be requested whenever you have a verified underground leak which is repaired and documented evidence of the repair is supplied.
If you discover you have a hidden or underground water leak, you may request an adjustment through Huntsville Utilities for sewer consumption.
Please provide the following information below for an adjustment review:
- 12-digit Huntsville Utilities Account Number
- Customer Service Address
- Exact Date of Repair
- Description of Leak and Exact Location of Repair
Huntsville Utilities does not make adjustments for leaks associated with fixtures such as commodes, faucets, showers, etc.
NOTE: CUSTOMERS OUTSIDE HUNTSVILLE CITY LIMITS, INCLUDING MADISON COUNTY OR OTHER
WATER ENTITIES: PLEASE CONTACT YOUR WATER PROVIDER TO INQUIRE ON POSSIBLE WATER ADJUSTMENTS.
THE INFORMATION ABOVE ONLY APPLIES TO CUSTOMERS WITHIN HUNTSVILLE CITY LIMITS.
To submit documentation for a water leak repair, use the following form:
Water Credit Request