Billing

Fast Facts:

  • Meters are read every 28-34 days. (The cycle varies due to weekends and holidays.)
  • Utility bills are mailed on the business day following the meter read date. The net amount is due approximately 15 days later.
  • Customers who have recently moved into a new service address during the middle of a billing cycle, may receive a partial months bill.
  • Bills are sometimes estimated. This may be for one of the following reasons:
    • The meter reader was unable to access your meter due to locked gate or an unrestrained pet.
    • The meter reader was unable to access your meter due to landscaping obstructions.
    • Abnormally high or low readings
    • Estimated bills are issued based on a calculation of the customer’s previous average consumption.

Huntsville Utilities is a publicly owned, not-for-profit organization. Our billing and collections policies are established to protect the interest of all rate payers. Huntsville Utilities also follows guidelines mandated by a federal court order from the Northern District of Alabama. The court order prohibits Huntsville Utilities from offering special treatment for individuals or groups desiring exceptions from the court-approved procedures.

E-Billing

Huntsville Utilities offers the convenience of electronic billing.  E-Billing eliminates the paper bill and notifies the customer by email each month when their new bill is available for viewing online.

Log in to My Account to enroll.

How to Read Your Bill

Download the interactive PDF to see an explanation of your bill.
How To Read Your Bill (PDF)

What are Heating & Cooling Degree Days?

HU Smart Consumer Tip: The biggest factor affecting the amount of your utility bill is the outside temperature. It takes more energy to keep our homes cool on hot days and warm throughout the cold seasons.

According to the National Weather Service, the mean temperature for our area is 65 degrees. When the temperatures in our area are above or below the mean of 65 degrees, your home comfort system consumes more energy than normal. Huntsville Utilities reports heating & cooling degree days as a guideline for how much energy your home may be using.

What: Heating & Cooling Degree Days

Where: Appear on your Huntsville Utilities bill each month

What do they mean to me? Do you have a bill that is higher than normal? Check the heating & cooling degree days. If there are a high number of degree days listed, it’s an indicator that our weather caused our homes to use more energy to stay warm or cool throughout the past billing month. While heating/cooling degree days are not used directly in the calculation of your bill, they do serve as a good reminder about weather conditions and how they affect your home’s energy consumption.

How do I calculate a Heating & Cooling degree day?

Record the high and low temperature for a 24 hour period. Example: 80 degrees high; 72 degrees low

Add both numbers together and divide by 2 for a daily average temperature. Example: 80+72=152 152/2 = 76 degrees

Take your result and subtract our area’s mean temperature of 65 degrees. Example: 76 degrees – 65 degrees = 11 degrees

This one day featured 11 heating/cooling degrees, which means your home likely used more energy than normal to maintain a comfortable temperature.

The total number of degree days each month can help you estimate why your bill is higher than an average month.

How to Calculate Your Bill Consumption

How To Calculate Your Residential Electric Bill

Example (1):
Electric Consumption shown on bill is 816.
816 x $0.08875 (example rate for first 1,400 kWh) = $72.42
Customer Charge = $8.88
Total Electric Bill = $81.30

Example (2):
Electric Consumption shown on bill is 4682.
1,400 x $0.08875 (rate for first 1,400 kWh) = $124.25
3,282 x $0.09689 (rate for over 1,400 kWh) = $317.99
Customer Charge = $8.88
Total Electric Bill = $451.12

How To Calculate Your Residential Water Bill

Water Consumption shown on bill is 5300.
3000 x $.001280 (example rate, first 3,000 gallons) = $3.84
2300 x $.001640 (example rate, next 3,000 gallons) = $3.77
Availability Charge = $10.84
Total Water Bill = $18.45

How To Calculate Your Residential Gas Bill

Gas Consumption shown on bill is 2500.
2500 x $.008710 (example rate) = $21.78
Availability Charge = $5.50
Total Gas Bill = $27.28

Final Notice Example

“Final Notice” information will be sent separate from monthly utility consumption bill.
Example of Final Notice

Billing & Collections Policies

Customers are given 15 days from the bill date to submit payment without incurring a late payment charge. A “Final Notice” will be mailed four days after the due date if payment is not received. Payment or an installment plan must be made before the date printed on the Final Notice to prevent service from being interrupted and eliminating additional fees from being assessed to the account. In addition, items presented as payment and returned from your financial institution will be charged a service fee.

If customers do not pay or make arrangements to pay a delinquent bill, an identified Huntsville Utilities Representative will come to the service address. Payment may be made at this time; however, the Representative will not accept cash. If a payment is not made when the Huntsville Utilities Representative visits the service address, Huntsville Utilities will interrupt service. There is a collection fee and / or disconnect fee for these services which will be added to the next bill. If the check or payment item collected is returned from any financial institution, disconnection will occur the following business day with no prior notice to the customer. The customer will receive a returned check / payment item letter; however, there will be no advance notification of disconnection.

If service is interrupted due to non-payment or a returned item, payment to restore services on the same day must be received by 10:00 p.m. Monday – Friday.

In the event a service is disconnected on the 4th business day, including the day of disconnection, any remaining services will be turned off. The security deposit and any accrued interest will be applied to the account balance. Before services are re-established, the customer must reapply for services with another security deposit plus pay any unpaid account charges. If this occurs, the amount of the security deposit required is based on the existing deposit policy.

Failure to receive a bill does not exempt the customer from payment. A review procedure is also available to our customers through which problems or disputes may be resolved. Copies of the review procedure are available at the Huntsville Utilities main office.

During extreme weather conditions, when the National Weather Service forecasts temperatures below 32° or over 100° Fahrenheit, a Huntsville Utilities Representative will come to the service location in an attempt to collect any delinquent charges (a collection fee for this service will be added to the next bill); however, the customer’s service will not be disconnected for non-payment until weather conditions improve. Disconnections postponed because of extreme weather conditions will be resumed when weather permits with no further notification provided.

Items presented as payment and returned from your financial institution will be charged a service fee.

Customer Service Fees

Customer Service Fees  

Average Monthly Billing Program

Huntsville Utilities’ Average Monthly Billing Program is an optional program designed to allow for more even distribution of utility payment amount by making averaged payments based on a 12 month history. This results in a fluctuating Average Monthly Billing amount due each month (or rolling average) and eliminates considerable deferred balances being carried forward. The Average Monthly Billing Program is not designed to save money nor is it designed for customers that need to make payment arrangements on monthly bills. If you discontinue the program, or close your account, any deferred balance will be due in full.

Qualifications:

  • Residential Customers Only
  • Good Payment History – No Collection Activity
  • Zero account balance
  • 12 months of continuous billing at current address
  • No payment arrangments are provided while on this program

To learn more about this program, or to see if you qualify, complete the form below.

Average Monthly Billing Form

Due Date Assistance Program

This program provides a fixed due date monthly of the 5th for the person receiving benefits from Social Security or Retirement. You can pay on or before this date without incurring a penalty.

To qualify you must receive one of the following benefits:

  • Social Security
  • Disability Income
  • 55 years old and retired
  • 62 years old & over

Additional qualifications:

  • The utility account must be in the same name as the person receiving the benefits
  • The meters must have a read date monthly between the 1st and 19th

To enroll online please complete the form below and upload the following documents:

  • Legal Identification (Driver’s License, Non Drivers ID)
  • Proof of Social Security, Disability, Retirement or other qualified benefits

Application For Due Date Assistance Program

Click Here to download and print an application for mail submission.

Third Party Notification

At the request of the account holder, a third party can be designated and notified of possible interruption of electric service if an account becomes delinquent. This additional notification allows a relative or concerned friend to be notified of any problems prior to interruption of utility service.

Request Third Party Notification

E-Billing

Huntsville Utilities offers the convenience of electronic billing.  e-Billing eliminates the paper bill and notifies the customer by email each month when their new bill is available for viewing online.

Log in to My Account to enroll.

Project Share & Sign Up to Round Up

Project Share

Project Share launched in November 1988 to help elderly, disabled and handicapped customers pay utility bills during the winter months. One hundred percent (100%) of funds contributed to Project Share go directly to those in need.

How You Can Help:

  • Make an additional contribution of $1.00 or more when you pay your utility bill.
  • You’ll receive a summary of previous year’s contributions on your January & February utility bills.
  • All contributions are Tax Deductible

Access your account through My Account to designate your contribution.

Sign Up to Round Up

Your pocket change has never been so powerful!

Round your utility bill up to the next highest dollar, and that amount will go directly to local schools. The maximum contribution per year is only $12!

Funds go directly to The Schools Foundation, which supports public education in Huntsville, Madison County and the City of Madison.

How You Can Help:
Enroll in the program to round your utility bill up to the next highest dollar.

Access your account through My Account to enroll in the Sign Up to Round Up Program.

The Green Power Switch

TVA and Huntsville Utilities, working with input from the environmental community, have created a program called Green Power Switch to produce electricity from renewable sources and add it to TVA’s power mix.

Green Power Switch is a simple way to support regional renewable energy. Each $4 block of Green Power Switch you buy is added to your monthly electric bill and ensures 150 kilowatt-hours of electricity is generated by a renewable resource such as wind, solar or biomass.

Click here to enroll.

Green Power Switch FAQ

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Huntsville Utilities is an equal opportunity residential utility service provider. We do not discriminate in the terms, conditions, or provision of services based on race, color, religion, sex, disability, familial status, or national origin.

Huntsville Utilities es un proveedor de servicios residenciales publicos (electricidad, gas y agua) que ofrece igualdad de oportunidades. Nosotros no discriminamos en los terminos, las condiciones, o las provisiones de nuestros servicios basados en la raza, religion, color, sexo, discapacidad, estado familiar u origen nacional.