How to Pay Your Bill
Huntsville Utilities makes paying your utility bill simple and convenient.
A service fee will be charged for any type remittance returned from any financial institution.
Payment by Bank Draft - A FREE OPTION!
The Bank Draft Program at Huntsville Utilities offers two convenient options for you to choose from: Automatic Monthly Bank Draft and One-Time Web/Phone Draft
Option 1: Automatic Monthly Bank Draft
What is it? The amount due on your bill is automatically drafted from your bank account each month. Automatic Monthly Bank Draft offers great benefits:
- It’s free!
- It’s convenient! Never miss paying a bill.
- No late payments.
- No late penalties.
- No hassle writing checks and paying postage.
When are payments drafted?
Bank draft payments are presented for withdrawal one business day prior to your due date. If your due date falls on a weekend or holiday, payments are presented to the bank the prior business day.
What happens when I enroll?
Invoices will be issued and mailed the next business day after your meters are read. The bill will note: “Paid by Bank Draft”
How do I get started?
Log in to My Account to get started.
Option 2: One Time Bank Draft via Website or Automated Phone System
You may initiate a draft at your discretion online by logging into My Account or by automated telephone at 256-535-1200. This option requires that you have your 12-digit Utilities Account Number and PIN number.
How to Enroll Online
You may enroll in the Automatic Bank Draft Program by logging into My Account. This will require you to register as an online user. Once registration is complete, update your current bank information under the Bank Data option. Upon completing the bank information, web/phone draft is immediately available. To activate click “Automatic Monthly Bank Draft” tab and click “Enroll” to activate.
How To Perform A Web/Phone Draft
(You will need your account number and pin number)
Via My Utilities Online Account
Once online registration and enrollment are complete, log on to your account through My Account. The View/Pay bill window will open. Enter the amount you would like to pay then select the payment method you want to use and click Continue. Once you have verified the payment information click Pay and you will receive a transaction number.
Via the Automated Phone System: 256-535-1200
Call 256-535-1200 to reach the Automated Phone System. You will need your Huntsville Utilities 12-digit account number and your four digit pin number. (Unless otherwise specified, this is the last four digits of the primary account holder’s social security number). Listen for the prompt to pay by “bank draft” and follow the instructions. An additional option has been added where a customer can add their bank information using the Automated Phone System and then go right into processing the payment. This eliminates the need to enroll prior to using the Automated Phone System to pay by bank draft.
Payment Locations - Western Union® Bill Pay & Convenience Pay
https://www.hsvutil.org/payment-locations/
1. Paying your utility bill has never been easier or more efficient with Huntsville Utilities and Western Union Bill Pay – and, it’s FREE!! Customers can pay at Western Union Bill Pay agent locations throughout Madison County with expanded hours and payments are processed in one business day. Hours and restrictions vary by location. Huntsville Utilities and Western Union® Bill Pay . . . another way we’re providing efficient, reliable service to Huntsville and Madison County.
Availability at these locations are subject to change by Western Union®.
2. Payments may be made at Western Union® locations participating in Convenience Pay. Simply take your Huntsville Utilities bill or provide your account number to the participating Western Union® agent. A $1.00 cash convenience fee will be charged for the Convenience Pay service.
If you are subject to cut-off, please do not use this service. Payments will not post to your Huntsville Utilities account until the following business day.
| Location | Address | Location |
| Propst Drug Store | 717 Pratt Ave (Google Map) |
M-F 9am-5:30pm, Sa 9am-2:30pm |
| Ninth Avenue Top Stop | 4003 9th Ave SW (Google Map) |
M-Su 7am-11pm |
| Millenium Music | 4218 Oakwood Ave NW (Google Map) |
M-Sa 11am-5pm |
| Mailstop | 7950 Hwy 72W #A (Google Map) |
M-F 9am-6pm, Sa 10am-2pm |
| Hi and Bye 2 | 1449 O’Shaugnessy Ave (Google Map) |
M-Su 8am-10pm |
| Check ‘n Go (3 locations) | 2207 University Drive NW Hsv (Google Map) |
M-Th 11am-6pm, Fri 11am-7pm |
| 11437 Memorial Pkwy SW Hsv (Google Map) |
Sat 11am-2pm | |
| 97 Hughes Road, Madison (Google Map) |
||
| Circle C | 5800 University Drive (Google Map) |
M-Su 6am-10pm |
| Kroger (6 locations) | 7090 University Drive (Google Map) |
M-Su 7am-10pm |
| 2110 Oakwood Ave (Google Map) |
M-Su 8am-9pm | |
| 300 Hughes Road (Google Map) |
M-Su 8am-9pm | |
| 6070 Moores Mill Road (Google Map) |
M-Su 8am-10pm | |
| 8404 S. Memorial Pkwy (Google Map) |
M-Su 7am-10pm | |
| 2009 Drake Ave SW (Google Map) |
M-Su 9am-9pm |
Kroger
Paying your utility bill has never been easier or more efficient with Huntsville Utilities and Western Union Bill Pay – and, it’s FREE!! Customers can pay at Western Union Bill Pay agent locations throughout Madison County with expanded hours and payments are processed in one business day. Hours and restrictions vary by location. Huntsville Utilities and Western Union Bill Pay . . . another way we’re providing efficient, reliable service to Huntsville and Madison County.
| Location | Address | Location |
| Kroger (6 locations) | 7090 University Drive (Google Map) |
M-Su 7am-10pm |
| 2110 Oakwood Ave (Google Map) |
M-Su 8am-9pm | |
| 4579 Wall Triana Highway (Google Map) |
M-Su 8am-9pm | |
| 6070 Moores Mill Road (Google Map) |
M-Su 8am-10pm | |
| 8404 S. Memorial Pkwy (Google Map) |
M-Su 7am-10pm | |
| 2009 Drake Ave SW (Google Map) |
M-Su 9am-9pm |
Credit/Debit Card
WESTERN UNION® SPEEDPAY® SERVICE
- Accepts Debit Cards (w/the Star, Pulse, Nice or Excel Logo)
- Accepts Credit Cards (Visa, Discover, American Express and MasterCard)
- $2.50 convenience fee for each transaction processed
- $1,000.00 limit per transaction
- To process a payment you must have your 12 digit Huntsville Utilities Account Number
- Payments received before 3:00 p.m. will post the same business day. Payments made after 3:00 pm will post the next business day
ONE-TIME PAYMENT
Payments are accepted by the Western Union’s® Speedpay® Automated Telephone System at 1-877-429-4131
OR
Log on to My Account to make a one-time payment online
PAY BY TEXT SERVICE
- You may enroll in Western Union’s® Speedpay® Pay by Text Service to receive a text message 7 days prior to your invoice due date
- To submit payment – reply as instructed to the Bill Alert Text message
- Your full Huntsville Utilities Account balance will Debit – No partial payments accepted
- To enroll – Log on to My Account online or call Western Union’s® Speedpay® Automated Telephone System at 1-877-429-4131
- A mobile number can only be used for one (1) Huntsville Utilities Account / Cannot sign up multiple accounts with the same mobile number
- $2.50 convenience fee for each transaction processed, in addition to any charges from your mobile phone provider for text messaging
*Message and Data rates may apply
RECURRING CREDIT CARD SERVICE
- Invoices paid each month automatically via credit card
- Credit card charged on invoice due date
- Only MasterCard, Discover and American Express are eligible for this service
- Speedpay® charges a $2.50 convenience fee per monthly transaction
- To enroll – Log on to My Account online
When paying by mail, always use a check or money order. Never use cash. Write the 12 digit Huntsville Utilities account number on your payment and include the bill stub.
Payment mailing address:
HUNTSVILLE UTILITIES
HUNTSVILLE, AL 35895
This address contains a unique zip code, specific to Huntsville Utilities, making a street address unnecessary. Pre-addressed return envelopes are available upon request. Request envelopes by calling 256-535-1200 or by filling out the form below.
Drop Boxes
Note! Customers subject to disconnect cannot use drop boxes to avoid being cut off. Two day processing when using drop boxes.
Payments at drop boxes should only be made with check or money order. Do not make payments in cash.
Pickup times are posted at each box.
Griner’s Food Value – Hazel Green
Walgreens on Hwy. 72 West & Hughes Rd. – Madison
Kroger on Logan Dr. – Huntsville
Piggly Wiggly – New Hope
Lowe’s – N. Memorial Pkwy.
Senior Center at Brahan Spring Park
Pulaski Pike Drive-Thru Payment Center-1100 Pulaski Pike
Main Office – 112 Spragins St.
Chase Operations Center, 1145 Jordan Rd.
Water & Gas Operations Center, 4203 Triana Blvd.
Pay in Person
Pay your bill in person by visiting a payment center at one of the following locations:
Main Office – 112 Spragins Street
Monday – Friday
Lobby 7:30 a.m. to 5:30 p.m.
Chase Office – 1145 Jordan Road
Monday – Friday
Drive-thru 7:30 a.m. to 5:00 p.m.
Lobby 8:00 a.m. to 5:00 p.m.
Pulaski Pike Drive -Thru Payment Center –1100 Pulaski Pike
Monday – Friday
7:30 a.m. to 5:30 p.m.
Payment must be in the form of cash, check or money order. Huntsville Utilities does not accept debit or credit cards on-site.
Mobile Applications
Click here for more information regarding the Huntsville Utilities free mobile application.
How to Request a Payment Arrangement
Huntsville Utilities will work with the account holder in an effort to prevent services from being disconnected. In the event a customer’s account becomes past due, and they are not able to pay the balance in full, an installment plan is available. To discuss this option, please call our office at 256-535-1200, Monday – Friday, 7:00 a.m. to 7:00 p.m.
ANY BILL NOT PAID IN FULL BY THE DUE DATE INCLUDES A LATE PENALTY.
Installment Plan
This payment option allows the customer to make a partial payment towards the unpaid balance and divide the remaining amount into one to four monthly installments. The installment amount will be due with the monthly billing for the agreed upon terms. No additional agreement will be available until the customer’s account is paid in full. When a customer signs an Installment Plan, they waive the right to any review concerning the validity of the bill.
Restoring Interrupted Service
If interruption of service occurs, notification in the form of a door hanger is placed at the service location. Instructions are provided in order to address the restoration of service promptly. (Note: Payment in Person and by Speedpay® are the quickest ways to restore service.)
If power has been interrupted:
- A door hanger is normally placed on the front entrance of a location; verify other entrances at the service location.
- The door hanger will indicate the reason and the amount needed to restore service.
- Payments can be made to reconnect service in person, at a payment center or by using a credit/debit card through Speedpay® and Online. Western Union’s® Speedpay® Automated Telephone System can be reached at 1-877-429-4131.
- For additional information, contact our office at 256-535-1200. Additional charges will apply for restoration of services after normal business hours. After hour charges will apply after 6pm, weekends and/or holidays.
