Payments

https://www.hsvutil.org/payment-locations/

1. Paying your utility bill has never been easier or more efficient with Huntsville Utilities and Western Union Bill Pay – and, it’s FREE!! Customers can pay at Western Union Bill Pay agent locations throughout Madison County with expanded hours and payments are processed in one business day. Hours and restrictions vary by location. Huntsville Utilities and Western Union® Bill Pay . . . another way we’re providing efficient, reliable service to Huntsville and Madison County.

Availability at these locations are subject to change by Western Union®.

2. Payments may be made at Western Union® locations participating in Convenience Pay. Simply take your Huntsville Utilities bill or provide your account number to the participating Western Union® agent. A $1.00 cash convenience fee will be charged for the Convenience Pay service.

If you are subject to cut-off, please do not use this service. Payments will not post to your Huntsville Utilities account until the following business day.

Paying your utility bill has never been easier or more efficient with Huntsville Utilities and Western Union Bill Pay – and, it’s FREE!! Customers can pay at Western Union Bill Pay agent locations throughout Madison County with expanded hours and payments are processed in one business day. Hours and restrictions vary by location. Huntsville Utilities and Western Union Bill Pay . . . another way we’re providing efficient, reliable service to Huntsville and Madison County.

WESTERN UNION® SPEEDPAY® SERVICE

• Accepts Debit Cards (w/the Star, Pulse, Nice or Excel Logo)
• Accepts Credit Cards (Visa, Discover, American Express and MasterCard)
• $2.50 convenience fee for each transaction processed
• $1,000.00 limit per transaction
• To process a payment you must have your 12 digit Huntsville Utilities Account Number
• Payments received before 3:00 p.m. will post the same business day. Payments made after 3:00 pm will post the next business day

ONE-TIME PAYMENT

Payments are accepted by the Western Union’s® Speedpay® Automated Telephone System at  1-877-429-4131
OR
Log on to My Account to make a one-time payment online

PAY BY TEXT SERVICE

• You may enroll in Western Union’s® Speedpay® Pay by Text Service to receive a text message 7 days prior to your invoice due date
• To submit payment – reply as instructed to the Bill Alert Text message
• Your full Huntsville Utilities Account balance will Debit – No partial payments accepted
• To enroll – Log on to My Account online or call Western Union’s® Speedpay®  Automated Telephone System at 1-877-429-4131
• A mobile number can only be used for one (1) Huntsville Utilities Account / Cannot sign up multiple accounts with the same mobile number
• $2.50 convenience fee for each transaction processed, in addition to any charges from your mobile phone provider for text messaging

*Message and Data rates may apply

RECURRING CREDIT CARD SERVICE

• Invoices paid each month automatically via credit card
• Credit card charged on invoice due date
• Only MasterCard, Discover and American Express are eligible for this service
• Speedpay® charges a $2.50 convenience fee per monthly transaction
• To enroll – Log on to My Account online

When paying by mail, always use a check or money order. Never use cash. Write the 12 digit Huntsville Utilities account number on your payment and include the bill stub.

Payment mailing address:
HUNTSVILLE UTILITIES
HUNTSVILLE, AL 35895

This address contains a unique zip code, specific to Huntsville Utilities, making a street address unnecessary. Pre-addressed return envelopes are available upon request. Request envelopes by calling 256-535-1200 or by filling out the form below.

Pre-addressed return envelopes

Pay your bill in person by visiting a payment center at one of the following locations:

Main Office – 112 Spragins Street
Monday – Friday
Lobby 7:30 a.m. to 5:30 p.m.

Chase Office – 1145 Jordan Road
Self-service payment kiosks available 24/7

Pulaski Pike Drive -Thru Payment Center –1100 Pulaski Pike
Self-service payment kiosk available 24/7

Dr. Richard Showers Center – 4600 Blue Spring Rd NW
Self-service payment kiosk available:
Monday – Friday 8AM – 9PM
Saturday – 8AM – 5PM
Sunday – 1PM – 5PM

Payment must be in the form of cash, check or money order.

Huntsville Utilities only accepts credit/debit cards at the self-service kiosks and through external payment centers (i.e. Western Union).

Click here for more information regarding the Huntsville Utilities free mobile application.

Huntsville Utilities will work with the account holder in an effort to prevent services from being disconnected. In the event a customer’s account becomes past due, and they are not able to pay the balance in full, an installment plan is available. To discuss this option, please call our office at 256-535-1200, Monday – Friday, 7:00 a.m. to 7:00 p.m.

ANY BILL NOT PAID IN FULL BY THE DUE DATE INCLUDES A LATE PENALTY.

If interruption of service occurs, notification in the form of a door hanger is placed at the service location. Instructions are provided in order to address the restoration of service promptly. (Note: Payment in Person and by Speedpay® are the quickest ways to restore service.)

If power has been interrupted:

1. A door hanger is normally placed on the front entrance of a location; verify other entrances at the service location.
2. The door hanger will indicate the reason and the amount needed to restore service.
3. Payments can be made to reconnect service in person, at a payment center or by using a credit/debit card through Speedpay® and Online. Western Union’s® Speedpay® Automated Telephone System can be reached at  1-877-429-4131.
4. For additional information, contact our office at 256-535-1200.  Additional charges will apply for restoration of services after normal business hours. After hour charges will apply after 6pm, weekends and/or holidays.

Customer Service Fee Summary 2013