On Saturday, August 13, 2016, from 7:00 a.m. till 12:00 p.m., you will be unable to access your billing information online or by telephone due to system maintenance. We apologize for the inconvenience.

Customer Service Center


Learn about payment and arrangement options


Learn How to Understand Your Bill, Usage and Other Helpful Billing Facts

Start, Stop, or Transfer Service

Start and Manage your account here

I Need Help / I Have a Problem

Do you have a high bill? Do you have a question regarding fees?

Residential Rates

HU rates are among the lowest in the country!

Learn About My Account

Available options and how to manage your account online

Understanding My Meters

Learn how to read and operate your meters and how to calculate consumption

Request Account Documents

Do you need a letter of utility credit, proof of Service Establishment or other account documents?

Customer Care Manual

Information about customer policies

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Huntsville Utilities is an equal opportunity residential utility service provider. We do not discriminate in the terms, conditions, or provision of services based on race, color, religion, sex, disability, familial status, or national origin.

Huntsville Utilities es un proveedor de servicios residenciales publicos (electricidad, gas y agua) que ofrece igualdad de oportunidades. Nosotros no discriminamos en los terminos, las condiciones, o las provisiones de nuestros servicios basados en la raza, religion, color, sexo, discapacidad, estado familiar u origen nacional.