Contact Us

Huntsville Utilities Administration Building
112 Spragins Street
Huntsville, AL 35801

Utilities Payments Send to:
Huntsville Utilities
Huntsville, AL 35895

Correspondence Send to:
Huntsville Utilities
P.O. Box 2048
Huntsville, AL 35804

EMERGENCY: Electric, Gas, Or Water 256-535-4448
Huntsville Utilities Main: 256-535-1200
Toll Free Phone: 1-866-478-8845
Customer Service Fax: 256-535-1381
Commercial and Industrial Fax: 256-535-1344
Toll Free Fax: 1-888-884-5329
Call Before You Dig 811
Report Power Outage 256-535-4448
Human Resources Office 256-535-1295
Water Quality 256-881-6281

Operations Hours & Locations

Engineering Services (Water, Gas & Electric)
112 Spragins Street, Huntsville AL 35801
 7:30 – 4:00
Electric Operations Center
1145 Jordan Road, Huntsville AL 35811
 6:30 – 4:00
Gas Operations
4203 Triana Blvd.,  Huntsville AL 35805
 6:30 – 3:00
Store/Materials – Electric
1145 Jordan Road, Huntsville AL 35811
 7:00 – 2:00
Store/Materials – Water & Gas
4203 Triana Blvd.,  Huntsville AL 35805
 7:00 – 2:00
Water Operations
4203 Triana Blvd.,  Huntsville AL 35805
 6:30 – 3:00

Customer Service Hours & Locations

Location Hours
Downtown (Customer Service) Administration Building
112 Spragins Street, Huntsville AL 35801(Note: Call Center Open Until 6:00pm)
7:30 – 5:00
Pulaski Pike Drive-Thru Payment Center
1100 Pulaski Pike, Huntsville AL 35816
7:30 – 5:00

Holidays Observed by Huntsville Utilities

New Year’s Day
Martin Luther King, Jr.’s Birthday
Good Friday
Memorial Day
Independence Day
Labor Day
Thanksgiving Day (Thursday & Friday)
Christmas Eve
Christmas Day

If any of these holidays fall on a Saturday, it will be observed on the preceding Friday. If a holiday falls on a Sunday, it will be observed the following Monday.


Click to Submit an Online Report

Huntsville Utilities customers are encouraged to use our online report to notify us of of non-emergency conditions such as street light outages, tree trimming requests, minor water leaks, and other miscellaneous issues.  Reports are received and responded to during normal business hours.  If you have an emergency or a natural gas leak, CALL Huntsville Utilities immediately.



Huntsville Utilities Main: 256-535-1200
Emergency: Electric, Gas or Water 256-535-4448
Call Before You Dig 811

Natural Gas Leak

To report a natural gas leak or problem, call 256-53LIGHT (256-535-4448)

If you smell gas:

  • Leave the area and go to a safe location.
  • Do not smoke.  Do not use lighters or matches.
  • Do not turn off/on any switches or appliances.
  • Do not use a phone or cell phone.
  • Call Huntsville Utilities immediately.

A Note Regarding Water Leaks

If your water service is provided by any of the systems listed below, please call their contact number to report leaks or ask questions regarding services. Huntsville Utilities is the billing agent for Madison County Water Department and City of New Hope.

Madison County Water Department – 256-746-2888
Madison City Water & Wastewater Board – 256-772-0253
Harvest Monrovia Water & Sewer Authority – 256-837-1132
City of New Hope – 256-723-2616

E-Mail Us - General Inquiries

HU welcomes comments, questions and feedback from our customers as well as inquiries from outside organizations.  We encourage you to use the form below to submit your request.  It will be directed to the appropriate contact within our organization, and we’ll respond to you as quickly as possible.

General Inquiries

Register for Outage Text Service

Reporting Outages by Text

In order to text outages to Huntsville Utilities, a cell phone number must be on your utility account information the week prior to registration.

Add your cell phone number on the “Contact Info” tab of your online account or call our Customer Information Center at (256-535-1200) to update your information.

Register for Outage Text Reporting.

Learn How Outage Texting Works                                          How to Register and Use

Customer Care Contacts


John Olshefski
Senior Vice President of Customer Care

Kim Torres
Customer Service Director

Joe Gehrdes
Community Relations Director

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Huntsville Utilities is an equal opportunity residential utility service provider. We do not discriminate in the terms, conditions, or provision of services based on race, color, religion, sex, disability, familial status, or national origin.

Huntsville Utilities es un proveedor de servicios residenciales publicos (electricidad, gas y agua) que ofrece igualdad de oportunidades. Nosotros no discriminamos en los terminos, las condiciones, o las provisiones de nuestros servicios basados en la raza, religion, color, sexo, discapacidad, estado familiar u origen nacional.