Contact Us

Huntsville Utilities Administration Building
112 Spragins Street
Huntsville, AL 35801

Utilities Payments Send to:
Huntsville Utilities
Huntsville, AL 35895

Correspondence Send to:
Huntsville Utilities
P.O. Box 2048
Huntsville, AL 35804

Huntsville Utilities Main: 256-535-1200
Emergency: Electric, Gas, or Water 256-535-4448
Toll Free Phone: 1-866-478-8845
Toll Free Fax: 1-888-884-5329
Call Before You Dig 811

Operations Hours & Locations

Engineering Services (Water, Gas & Electric)
112 Spragins Street, Huntsville AL 35801
 7:30 – 4:00
Electric Operations Center
1145 Jordan Road, Huntsville AL 35811
 6:30 – 4:00
Gas Operations
4707 Triana Blvd.,  Huntsville AL 35805
 6:30 – 3:00
Store/Materials – Electric
1145 Jordan Road, Huntsville AL 35811
 7:00 – 2:00
Store/Materials – Water & Gas
4707 Triana Blvd.,  Huntsville AL 35805
 7:00 – 2:00
Water Operations
4707 Triana Blvd.,  Huntsville AL 35805
 6:30 – 3:00

Customer Service Hours & Locations

Location Hours
Downtown (Customer Service) Administration Building
112 Spragins Street, Huntsville AL 35801
7:30 – 5:30
Chase Customer Service Office
Chase Drive Thru1145 Jordan Road, Huntsville AL 35811
8:00 – 5:00(Drive-Thru)
7:30 – 5:00
Pulaski Pike Drive-Thru Payment Center
1100 Pulaski Pike, Huntsville AL 35816
7:30 – 5:30

 

Holidays Observed by Huntsville Utilities

New Year’s Day
Martin Luther King, Jr.’s Birthday
Good Friday
Memorial Day
Independence Day
Labor Day
Thanksgiving Day (Thursday & Friday)
Christmas Eve (Close at 2PM)
Christmas Day

If any of these holidays fall on a Saturday, it will be observed on the preceding Friday. If a holiday falls on a Sunday, it will be observed the following Monday.

Report a Problem

Huntsville Utilities customers are encouraged to use our online report to notify us of an outage or leak. However, if you have an emergency or a Natural Gas leak, call Huntsville Utilities immediately.

Huntsville Utilities Main: 256-535-1200
Emergency: Electric, Gas or Water 256-535-4448
Call Before You Dig 811

Natural Gas Leak

To report a natural gas leak or problem, call 256-53LIGHT (256-535-4448)

If you smell gas:

  • Leave the area and go to a safe location.
  • Do not smoke.  Do not use lighters or matches.
  • Do not turn off/on any switches or appliances.
  • Do not use a phone or cell phone.
  • Call Huntsville Utilities immediately.
Submit an Online Report

Use our web form to notify HU of outages, leaks or other issues in our community.  We will receive every report immediately and will respond as quickly as possible.  If you have an emergency or a Natural Gas leak, call Huntsville Utilities immediately.   Click here to access our Safety Zone.

Submit a problem to our Report Form

A Note Regarding Water Leaks

If your water service is provided by any of the systems listed below, please call their contact number to report leaks or ask questions regarding services. Huntsville Utilities is the billing agent for Madison County Water Department and City of New Hope.

Madison County Water Department – 256-746-2888
Madison City Water & Wastewater Board – 256-772-0253
Harvest Monrovia Water & Sewer Authority – 256-837-1132
City of New Hope – 256-723-2616

General Inquiries

HU welcomes comments, questions and feedback from our customers as well as inquiries from outside organizations.  We encourage you to use the form below to submit your request.  It will be directed to the appropriate contact within our organization, and we’ll respond to you as quickly as possible.

 

General Inquiries

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Huntsville Utilities is an equal opportunity residential utility service provider. We do not discriminate in the terms, conditions, or provision of services based on race, color, religion, sex, disability, familial status, or national origin.

Huntsville Utilities es un proveedor de servicios residenciales publicos (electricidad, gas y agua) que ofrece igualdad de oportunidades. Nosotros no discriminamos en los terminos, las condiciones, o las provisiones de nuestros servicios basados en la raza, religion, color, sexo, discapacidad, estado familiar u origen nacional.