Huntsville Utilities Administration Building
112 Spragins Street
Huntsville, AL 35801
Utilities Payments Send to:
Huntsville Utilities
Huntsville, AL 35895
Correspondence Send to:
Huntsville Utilities
P.O. Box 2048
Huntsville, AL 35804
| EMERGENCY: Electric, Gas, Or Water | 256-535-4448 |
| Huntsville Utilities Main: | 256-535-1200 |
| Toll Free Phone: | 1-866-478-8845 |
| Customer Service Fax: | 256-535-1381 |
| Commercial and Industrial Fax: | 256-535-1344 |
| Toll Free Fax: | 1-888-884-5329 |
| Call Before You Dig | 811 |
| Report Power Outage | 256-535-4448 |
| Human Resources Office | 256-535-1295 |
| Water Quality | 256-881-6281 |
Operations Hours & Locations
| Engineering Services (Water, Gas & Electric) 112 Spragins Street, Huntsville AL 35801 |
7:30 – 4:00 |
| Electric Operations Center 1145 Jordan Road, Huntsville AL 35811 |
6:30 – 4:00 |
| Gas Operations 4707 Triana Blvd., Huntsville AL 35805 |
6:30 – 3:00 |
| Store/Materials – Electric 1145 Jordan Road, Huntsville AL 35811 |
7:00 – 2:00 |
| Store/Materials – Water & Gas 4707 Triana Blvd., Huntsville AL 35805 |
7:00 – 2:00 |
| Water Operations 4707 Triana Blvd., Huntsville AL 35805 |
6:30 – 3:00 |
Customer Service Hours & Locations
| Location | Hours |
| Downtown (Customer Service) Administration Building 112 Spragins Street, Huntsville AL 35801 |
7:30 – 5:30 |
| Chase Customer Service Office Chase Drive Thru 1145 Jordan Road, Huntsville AL 35811 |
8:00 – 5:00 7:30 – 5:00 |
| Pulaski Pike Drive-Thru Payment Center 1100 Pulaski Pike, Huntsville AL 35816 |
7:30 – 5:30 |
Holidays Observed by Huntsville Utilities
New Year’s Day
Martin Luther King, Jr.’s Birthday
Good Friday
Memorial Day
Independence Day
Labor Day
Thanksgiving Day (Thursday & Friday)
Christmas Eve (Close at 2PM)
Christmas Day
If any of these holidays fall on a Saturday, it will be observed on the preceding Friday. If a holiday falls on a Sunday, it will be observed the following Monday.
Report a Problem (Non-Emergencies ONLY)
Click to Submit an Online Report
Huntsville Utilities customers are encouraged to use our online report to notify us of of non-emergency conditions such as street light outages, tree trimming requests, minor water leaks, and other miscellaneous issues. Reports are received and responded to during normal business hours. If you have an emergency or a natural gas leak, CALL Huntsville Utilities immediately.
IF YOU HAVE AN EMERGENCY PLEASE CALL OUR EMERGENCY NUMBER 256-535-4448.
LIFE THREATENING EMERGENCIES SHOULD BE REPORTED TO 911.
Huntsville Utilities Main: 256-535-1200
Emergency: Electric, Gas or Water 256-535-4448
Call Before You Dig 811
Natural Gas Leak
To report a natural gas leak or problem, call 256-53LIGHT (256-535-4448)
If you smell gas:
- Leave the area and go to a safe location.
- Do not smoke. Do not use lighters or matches.
- Do not turn off/on any switches or appliances.
- Do not use a phone or cell phone.
- Call Huntsville Utilities immediately.
A Note Regarding Water Leaks
If your water service is provided by any of the systems listed below, please call their contact number to report leaks or ask questions regarding services. Huntsville Utilities is the billing agent for Madison County Water Department and City of New Hope.
Madison County Water Department – 256-746-2888
Madison City Water & Wastewater Board – 256-772-0253
Harvest Monrovia Water & Sewer Authority – 256-837-1132
City of New Hope – 256-723-2616
E-Mail Us - General Inquiries
HU welcomes comments, questions and feedback from our customers as well as inquiries from outside organizations. We encourage you to use the form below to submit your request. It will be directed to the appropriate contact within our organization, and we’ll respond to you as quickly as possible.
Register for Outage Text Service
Reporting Outages by Text
In order to text outages to Huntsville Utilities, a cell phone number must be on your utility account information the week prior to registration.
Add your cell phone number on the “Contact Info” tab of your online account or call our Customer Information Center at (256-535-1200) to update your information.
Customer Care Contacts
John Olshefski
Vice President of Customer Care
256-535-1325
Tim Walker
Customer Relations Manager
256-535-1331
Kim Torres
Customer Service Manager
256-535-1349
Joe Gehrdes
Communications Director
256-535-1386
Larry Denman
Community Relations Manager
256-535-1338
