On Saturday, August 13, 2016, from 7:00 a.m. till 12:00 p.m., you will be unable to access your billing information online or by telephone due to system maintenance. We apologize for the inconvenience.

Disconnect/Remove Existing Service

In order to discontinue service at a residence/business, the owner must complete the discontinue form and return it to Huntsville Utilities. Please allow a minimum of 5 working days to complete this process. A request of this nature will result in the facilities being disconnected and removed or abandoned.

To re-establish service at this location the customer will be required to pay all fees and any non-refundable Aid-To-Construction (ATC) costs associated with obtaining a new service.

In the event of a home or building demolition, Huntsville Utilities requires the owner to fill out the discontinue service forms. Please allow a minimum of 5 working days to complete this process.

Do you want to turn off your meters temporarily?

Are you going on vacation or taking an extended trip? Huntsville Utilities customers may turn off their gas and water meters as well as their electric breaker in order to temporarily stop service.

By cutting off your meter(s) and turning off the main breaker in your home, you will only be charged the standard availability charge. You will not be charged for consumption, if turned off properly.

Electric Service Disconnect Form
Natural Gas Disconnect Form
Water Disconnect Form

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Huntsville Utilities is an equal opportunity residential utility service provider. We do not discriminate in the terms, conditions, or provision of services based on race, color, religion, sex, disability, familial status, or national origin.

Huntsville Utilities es un proveedor de servicios residenciales publicos (electricidad, gas y agua) que ofrece igualdad de oportunidades. Nosotros no discriminamos en los terminos, las condiciones, o las provisiones de nuestros servicios basados en la raza, religion, color, sexo, discapacidad, estado familiar u origen nacional.