Huntsville Utilities

Report A Problem

Report a Problem

Electric Outage, Gas Leak, Water Leak

256-53LIGHT (256-535-4448)
Or
256-535-1200

Know what’s below. Call before you dig.
811
Or
1-800-292-8525

Electric Outage

To report an electric outage or problem, call 256-53LIGHT (256-535-4448)
Electric Safety (link to Electric Safety page)

Natural Gas Leak

To report a natural gas leak or problem, call 256-53LIGHT (256-535-4448)

If you smell gas:

If possible, eliminate any source of ignition.
Ventilate the area by opening windows and doors.
Do not smoke. Do not use lighters or matches.
Do not turn off/on any switches or appliances.
Do not use a phone or cell phone.
Leave the area and go to a safe location.
Call Huntsville Utilities immediately.

More Natural Gas Safety Information (link to Natural Gas Safety page)

Water Leak

To report a water leak or problem, email us at waterleaks@hsvutil.org, go to Report a Water Leak, or call 256-53LIGHT (256-535-4448).

If your water service is provided by any of the systems listed below, please call their contact number to report leaks or ask questions regarding services. Huntsville Utilities is the billing agent for Madison County Water Department and City of New Hope.

Madison County Water Department – (www.co.madison.al.us) – 256-746-2888
Madison City Water & Wastewater Board – (www.madisonwaterboard.org) – 256-772-0253
Harvest Monrovia Water & Sewer Authority – (www.hmwater.org) – 256-837-1132
City of New Hope – 256-723-2616

Line Clearance/Tree Trimming

If you have questions regarding our Line Clearance Program or need to report trees in power lines that may need trimming, call or email
256-535-1224 | trees@hsvutil.org