Application for New Residential Service
Deposit Policy
Transferring Services
Service Charges
Accelerated Service Fee

APPLICATION FOR NEW RESIDENTIAL SERVICE

Application for new service may be made by facsimile, mail, or in person. 

Requirements to apply and set up a new account are:
(1.) 2 forms of valid identification, such as a valid driver's license, military ID or social security card
(2.) A $300.00 deposit
(3.) A $60.00 non-refundable service fee

Deposit Reduction
Huntsville Utilities will reduce the residential deposit to $100.00 by providing one of the following items with all requirements met.

• Letter of Credit – The customer submits an acceptable letter of credit from a recent electric or gas utility on the utilities' letterhead. The letter must indicate you have had service the past 12 months and also state that (a) you were not disconnected for non-payment (b) you had no more than 1 returned check or 1 trip to collect or attempt to collect.
• Guarantee of Account – The customer provides a properly executed Waiver of Additional Deposit Agreement with the Guarantor having a current account with Huntsville Utilities with at least 36 months history with a good payment history and no collection activity*.
• Satisfactory Credit with Huntsville Utilities - 36 months of continuous service with Huntsville Utilities with no collection activity*.

*Collection Activity:

• Any account that has been cut-off for any reason during the last 36 months
• Any amount in Huntsville Utilities' bad debt account, currently or within the past 7 years
  (More than one of the following during the last 36 months)
• Trip made to residence to collect
• Trip made to residence in an attempt to collect
• Returned check or draft

How to apply for services:
Apply by mail:
Print and complete the Residential Contract for Utilities. Form requires Adobe Acrobat Reader and mail to our offices as stated with deposit and copy of required ID.

Apply by Fax
If your service request needs to be completed within two (2) business days, please do not use this form. Print and complete the Residential Contract for Utilities. To avoid delay, please complete all information and fax with 2 forms of legal ID and a copy of a check made payable to Huntsville Utilities for special one time electronic draft.
Fax 256-535-1238 or toll free at 1-888-884-5329

Apply in person:
Downtown Building (112 Spragins St.) 8am-5pm
Chase Operations Center (1145 Jordan Rd.). 8am-5pm

DEPOSIT POLICY

Huntsville City ordinance requires a deposit for each account. The deposit is held as security for the utility bill payment. Cash deposits may accrue interest at such rate and after such holding period as may from time to time be determined by the utility boards. This deposit cannot be used to pay a bill unless the account is going to be closed.

If an account is closed, the deposit plus interest (if applicable) will be credited toward the final bill. If monies are still left, a refund will be made to the customer. Deposit transfers from one customer to another are not allowed.

TRANSFERRING SERVICES

Transfers may occur only within Huntsville Utilities service area, and a service charge will be added to the first bill at the new address. If payments are kept current, with no collection activity in the past 36 months, residential service may be transferred without an additional deposit. However, any account with collection activity may be required to pay an additional deposit in order to transfer service. City ordinances do impose some limitations on transfers, service restorations and new service. Contact Customer Information Center at 535-1255 to request a transfer.

Upon individual request and review, we will allow service to be active at both addresses for a period of 10 days.

SERVICE CHARGES

Under city ordinance, charges are made for routine and special services to recover a portion of the expense of setting up and handling new accounts. These charges are made so customers receiving the services pay for them instead of the costs being included in the base rates.

Service charges are imposed for the following: new and/or first time service; transfer of existing service; accelerated service connection; reconnection charges for services interrupted for nonpayment; trips to a service address to collect payment; recall of disconnection order; handling of any type remittance returned from any financial institution; trips to a service address to cut on or cut off a utility at a customer's request; trips to reread inaccessible meters or rereads at a customer's request where the reading is found to be correct; and trips to test meters at a customer's request where the meter accuracy is found to be correct.

ACCELERATED SERVICE FEE

Once all the requirements for installation of service have been met and a Certificate of Occupancy and an application for service have been received, the normal connection time is two working days. A customer desiring earlier service may pay an accelerated fee (fee paid to have service worked on overtime) to have service worked. If the customer pays this fee on Monday thru Thursday and the service is not worked by 6:30 the following morning, the fee will be credited back to his or her account. If this fee if paid on Friday and the service is not worked by 5:00 p.m. on Saturday, the fee will be credited back to the customer's account. This fee may be paid to a Customer Service Representative.