e-Billing
Payment Options
Collections Policy
About the Final Notice
Payment Arrangements
Restoration of Interrupted Service

BILLING INFORMATION
Meters are read every 28-34 days (depending on weekends and holidays). The utility bill is then mailed the next business day after the read date with payment due on a fixed date thereafter, making the net amount due approximately 12 to 16 days after the meter is read. UTILITY BILL example and detailed information.

The billing and collection procedures of Huntsville Utilities are established under guidelines mandated by a federal court order for the Northern District of Alabama of 1976. The court order prohibits Huntsville Utilities from offering special treatment for individuals or groups desiring exceptions from the court-approved procedures.

e-BILLING
Huntsville Utilities offers the convenience of electronic billing. e-Billing eliminates the paper bill and notifies you by email each month when your new bill is available for viewing online. For more information click here.

COLLECTIONS POLICY
To avoid interruption of service, prompt payment of utility bills on or before the PAY GROSS AFTER date is required. If payment is not received two days from this date, an automated courtesy phone call is made as a reminder of the outstanding bill. If customers have not paid or made satisfactory arrangements with Huntsville Utilities, they will be sent a FINAL NOTICE. Payment must be made before the date printed on the FINAL NOTICE or satisfactory payment arrangements made with the Collections Department (533-0262) to prevent service from being interrupted or additional fees from being assessed to the account. Failure to receive a FINAL NOTICE does not exempt the customer from payment. FINAL NOTICE example and detailed information.

If customers do not pay or make arrangements to pay after receiving a FINAL NOTICE, an identified Huntsville Utilities representative will come to their service address and allow them to make their payment. The representative will not accept cash. There is a collection fee for this service which will be added to the next bill. If payment is not made at that time, Huntsville Utilities is required to interrupt service. If payment is not received two days following the interruption, the customer's deposit will be applied, account finaled, and final bill will be mailed. During severe weather, when the National Weather Service forecasts that the temperature will not be above 32 degrees or will be over 100 degrees Fahrenheit, the customer's service will not be disconnected for non-payment. However, if the customer was scheduled for disconnect under normal weather conditions, a Huntsville Utilities representative will come to his or her location to collect the bill. There is a collection fee for this service, and it will be added to the next bill. If the bill is not paid, a notice of payment due will be left at the customer's location as a reminder of the delinquent account. Service disconnections postponed because of severe weather and still unpaid will be resumed with no further notification when weather permits. Items presented as payments and returned from your financial institution will be charged a service fee.

PAYMENT ARRANGEMENTS
In the event a customer's account becomes past due, Huntsville Utilities will work with the customer in an effort to prevent services from being interrupted. Huntsville Utilities offers the following payment arrangements.

Short-Term Agreement (SAG)

This agreement allows the customer to extend payment on their past due bill for a maximum period of 14 days.

• This may be accomplished by utilizing our automated phone system by calling 532-8222 -- 7 days a week. You will need your account number and pin number.

• Or you may contact our Customer Information Center from 7 am - 7 pm, Monday-Friday at 535-1255 or you can visit our office during business hours. The account holder's identification is required.

Long-Term Agreement (LAG)

This agreement allows the customer to enter into a written agreement to keep the service on while paying an agreed upon portion of the past due amount along with any new utility bills as they become due. However, when a customer signs a LAG, they give up the right to any review concerning the validity of the bill and no other arrangements can be made on their account until the account is current.

Permanent Agreement (PAG)

This agreement allows the customer to establish a permanent agreement date using the same criteria as the Short-Term Agreement program without the need to contact our office each month. A customer may make a verbal request for this arrangement by verifying his or her identification and specifying the day of the month the payment will be made. In turn, the customer's final notice will note the account was on a permanent agreement by displaying "PAG" on the notice and will also reflect the permanent agreement date as the last day payment may be made without disconnection of service. As long as the agreement is in effect, Huntsville Utilities will continue to send a final notice for any delinquent amount under the terms of the agreement.

RESTORATION OF INTERRUPTED SERVICE
Once service has been interrupted by a service representative, notification in the form of a door hanger is placed at the customer's residence giving instructions on where to call and how to get services restored in a timely manner. Huntsville Utilities will work with the customer in the restoration of services.

If power has been interrupted:
1) Look for a door hanger on the door
2)The door hanger will indicate the reason and the amount for disconnection
3) Payments can be made to reconnect service at one of our payment locations
4) Contact Huntsville Utilities between 7 a.m. and 7 p.m. at 533-0262. On weekends, holidays, and after 7 p.m., call 535-1200.