Customer Service
Office Locations and Hours
| Utility Payments Send to: | Huntsville Utilities |
| Huntsville, AL 35895 | |
| Correspondence Send to: | Huntsville Utilities |
| P.O. Box 2048 | |
| Huntsville, AL 35804 |
| Hours | |
| Chase Payment Center Chase Office (Customer Service) |
7:30 – 5:30 7:30 – 5:00 |
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| Downtown (Customer Service) | 7:30 – 5:30 |
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| Pulaski Pike Drive-Thru Payment Center | 7:30 – 5:30 |
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| Electric Engineering | 8:00 – 4:30 |
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| Electric Operations Center | 6:30 – 4:00 |
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| Gas Engineering | 8:00 – 5:00 |
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| Gas Operations | 6:30 – 3:00 |
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| Deliveries | |
| Store/Materials – Electric | 7:00 – 2:00 |
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| Store/Materials – Water & Gas | 7:00 – 2:00 |
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| Water Engineering | 8:00 – 5:00 |
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| Water Operations | 6:30 – 3:00 |
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| Water Treatment Plant – South Pkwy. | 24 Hours |
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Holidays Observed by Huntsville Utilities
New Year’s Day
Martin Luther King, Jr.’s Birthday
Good Friday
Memorial Day
Independence Day
Labor Day
Thanksgiving Day (Thursday & Friday)
Christmas Day
If any of these holidays fall on a Saturday, it will be observed on the preceding Friday. If a holiday falls on a Sunday, it will be observed the following Monday.
