Huntsville Utilities

Customer Service

Pin Request

A PIN number is required to use the automated phone system to make payments or payment arrangements.  Unless you have otherwise specified, the pin number is the last four digits of the primary account holder’s social security number. 

If you need to request a PIN number, please provide the following information and one of our representatives will contact you to verify your account information or provide you with your PIN number.

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Huntsville Utilities is an equal opportunity residential utility service provider. We do not discriminate in the terms, conditions, or provision of services based on race, color, religion, sex, disability, familial status, or national origin.

Huntsville Utilities es un proveedor de servicios residenciales públicos (electricidad, gas y agua) que ofrece igualdad de oportunidades. Nosotros no discriminamos en los términos, las condiciones, o las provisiones de nuestros servicios basados en la raza, religión, color, sexo, discapacidad, estado familiar u origen nacional.