In the event a customer’s account becomes past due, Huntsville Utilities will work with the account holder in an effort to prevent services from being interrupted. Huntsville Utilities offers the following payment arrangements to assist our customers in meeting their financial obligations.
This agreement allows the customer to extend payment of their current invoice for a maximum period of 12 days past the pay gross after date. To take advantage of this option, please call our automated phone system, 7 days a week, at 256-535-1200. You will need your 12-digit customer account number and pin number. (Unless otherwise specified, this is the last four digits of the primary account holder’s social security number).
This deferred payment option allows the customer to establish a permanent agreement date using the same criteria outlined under Short –Term Agreements. Customers electing to use this option will have the security of knowing their payment date has been extended without the need to contact our office each month. For additional information, you may contact our Customer Information Center from 7:00am-7:00pm, Monday-Friday at 256-535-1200, or visit our office during normal working hours.
This payment option allows the customer to maintain utility service while paying one-half of the past due amount. The remaining balance will be included on the next current invoice and must be paid in full when it becomes due. No other arrangements can be made until the account is paid to a zero balance. To discuss this payment option, contact our Customer Information Center from 7:00am-7:00pm, Monday-Friday at 256-535-1200 or visit our office during normal working hours.
This payment option allows the customer to enter into a written agreement to keep service on while paying an agreed upon portion of the past due amount, along with any new utility bills as they become due. However, when a customer signs an Installment Plan, they waive the right to any review concerning the validity of the bill and no other arrangements can be made until the account is paid to a zero balance.
Restoration of Interrupted Service
Once service has been interrupted by a Field Service Representative, notification in the form of a door hanger is placed at the service location giving the customer instructions on where to call and how to get services restored in a timely manner.
If power has been interrupted:
- Look for a door hanger on the door.
- The door hanger will indicate the reason and the amount needed to restore service.
- Payments can be made to reconnect service at one of our payment locations.
- For additional information, contact our office at 256-535-1200. After normal working hours or weekends and holidays, additional charges may apply.
Summary of the most utilized Huntsville Utilities customer service fees - Customer Service Fee Summary 2013 (note this listing is non-conclusive).