Customer Service
How to Pay Bill
Introducing a New Payment Option:
Pay at any Local Walmart
Payments may be made at local Walmart locations for a minimal service fee. To make a payment at Walmart you will need:
• Your 12-digit Huntsville Utilities Account Number, and
• Cash, a PIN-based debit/credit card, or a Walmart MoneyCard.
Payment options include:
- Standard (delivered within 3 business days) – Fee $0.88
- Next Day (delivered on the next business day) – Fee: $1.88
- If subject to disconnect within the next 3 business days – Fee: $1.88
If your utilities have already been interrupted or are subject to disconnect in two days or less, payment cannot be made at Walmart.
Please review the details of this payment option as well as a list of locations on Simple, Fast and Designed with You in Mind! (Requires Adobe Acrobat Reader).
Pay by Bank Draft
The Bank Draft Program at Huntsville Utilities offers two convenient options for you to choose from: (There is no charge to use this service.)
Option 1 – Automatic Monthly
The amount due is drafted from your bank account each month and electronically presented to our financial institution one business day prior to your due date. When payment is due on a weekend or holiday, it will be sent to our financial institution the prior business day. This convenient payment option insures you will never pay a late penalty as a result of forgetting to pay or being out of town and will not have the hassle of writing and mailing payments. You will continue to receive a monthly utility bill, however, the bill will note “PAID BY BANK DRAFT”.
Option 2 – Web/Phone Draft via Website or Automated Telephone
The customer may initiate a draft at their discretion online via our website www.hsvutil.org or by automated telephone at 256-535-1200. This option requires that you have your 12-digit Utilities Account Number and PIN number.
How Do I Enroll?
Enroll Online
You may enroll in the Bank Draft Program through our website under My Utilities. This will require you to register as an online user. Once registration is complete, update your current bank information under the Bank Data option. Upon completing the bank information, web/phone draft is immediately available. To activate Automatic Monthly Bank Draft click on the “Automatic Debit Authorization” tab and click “Grant” to activate.
Enroll by mail/fax – Complete the bank draft form (requires Adobe Acrobat Reader), and mail or fax as instructed. (Please allow up to 2 business days to process your request)
*One time emergency – If your account becomes due before the enrollment process has been completed, a one time electronic draft can be requested by calling the Customer Information Center at (256) 535-1200
How do I perform a WEB/PHONE Draft?
(You will need your account number and pin number)
Via the Internet: www.hsvutil.org
Once online registration and enrollment are complete, log on to your account through My Utilities. The View/Pay bill window will open. Enter the amount you would like to pay then select the payment method you want to use and click Continue. Once you have verified the payment information click Pay and you will receive a transaction number.
Via the Automated Telephone: 256-535-1200
Call 256-535-1200 to reach the Automated Phone System. You will need your Huntsville Utilities 12-digit account number and your four digit pin number. (Unless otherwise specified, this is the last four digits of the primary account holder’s social security number). Listen for the prompt to pay by “bank draft” and follow instructions. An additional option has been added where a customer can add their bank information using the Automated Phone System and then go right into processing the payment. This eliminates the need to enroll prior to using the Automated Phone System to pay by bank draft.
Pay by Mail
When paying by mail, never use cash, always use a check or money order. Write the customer account number on payment and include bill stub. The mailing address for mailing payments is:
HUNTSVILLE UTILITIES
HUNTSVILLE, AL 35895
This address contains a unique zip code, specific to Huntsville Utilities, making a street address unnecessary. Pre-addressed return envelopes are available upon request. A customer can request envelopes by calling 256-535-1200 or by picking them up at the Jordan Road or Spragins Street offices.
Payment Drop Boxes
Griner’s Food Value – Hazel Green
Walgreens on Hwy. 72 West & Hughes Rd. – Madison
Kroger on Hughes Rd. – Madison
Kroger on Logan Dr. – Huntsville
Piggly Wiggly – Gurley
Piggly Wiggly – New Hope
Sur Sav – Harvest (Highway 53)
Lowe’s – N. Memorial Pkwy.
Senior Center at Brahan Spring Park
Pulaski Pike Drive-Thru Payment Center-1100 Pulaski Pike
Main Office – 112 Spragins St.
Chase Operations Center, 1145 Jordan Rd.
Water & Gas Operations Center, 4203 Triana Blvd.
Payments at these boxes should not be made in cash. Customers subject to disconnect cannot use these boxes to avoid being cut off. Daily pickup times are posted at each box.
Credit Card
Payments may be made with a credit card through Speedpay’s automated payment system either by telephone or online through our web page at My Utilities. The toll-free number is 1-877-429-4131. Speedpay charges the customer a convenience fee and accepts MasterCard, Visa and Discover.
Convenience Pay by Western Union
Payments may be made at Western Union locations participating in Convenience Pay (Western Union participating locations and hours ). Simply take your Huntsville Utilities bill or provide your account number to the participating Western Union Agent. A $1.00 cash convenience fee will be charged for this service. If you are subject to cut-off, please do not use this service. Payments will not post to your Huntsville Utilities account until the following business day.
Pay in Person
Pay your bill in person by visiting a payment center at one of the following locations:
Main Office – 112 Spragins St.
Monday thru Friday
Lobby 7:30 a.m. to 5:30 p.m.
Chase Office – 1145 Jordan Road
Monday thru Friday
Drive-thru 7:30 a.m. to 5:30 p.m.
Lobby 7:30 a.m. to 5:00 p.m.
Pulaski Pike Drive -Thru Payment Center
1100 Pulaski Pike
Monday thru Friday
7:30 a.m. to 5:30 p.m.
A service fee will be charged for any type remittance returned from any financial institution.
