Customer Service
How to Cut Off Your Meters
How to Cut off Your Water Supply at the Meter
Cutoff Valve
This is a quarter turn valve. Turn the valve such that the top is in line with the meter and service line for ‘ON’. For ‘OFF’, turn the valve across the service line (with the locking ears aligned).
Leak Indicator
If you suspect you have a leak, make sure everything is turned off then watch this small triangle to determine if water is going through the meter. Even the smallest leak or flow of water through the meter will cause this indicator to turn, often when no movement is visible on the large dial.
How to Cut off Your Gas Supply at the Meter
Each natural gas meter assembly includes a valve so the gas supply can be shut off from the outside before it enters the meter. This shut off valve is located just above the ground and before the meter. The shut off valve has a raised indicator to show the position of the valve. If the raised portion of the valve is in-line with the pipe as shown, the valve is in the open position and gas will flow through the meter. To shut off the supply of gas, turn the valve so the indicator is perpendicular to the piping as shown. This will prevent any gas from passing through the meter.
In case of a leak inside the house, this shut off can be used to prevent any gas from entering the house. If a leak is suspected, call the Gas Service Department at 650-6342 Monday thru Friday between the hours of 7:00 am and 3:00 pm. Otherwise call Huntsville Utilities Dispatcher at 535-1200, 24 hours a day, 7 days a week.
