Billing & Collections
Meters are read every 28-34 days (varying due to weekends and holidays). The utility invoice will be mailed the next business day after the read date, making the net amount due approximately 15 days later.
Operating as a municipality, we are a publicly owned, not-for-profit organization. The billing and collection procedures of Huntsville Utilities are established to protect the interest of all ratepayers. We also follow guidelines mandated by a federal court order from the Northern District of Alabama. The court order prohibits Huntsville Utilities from offering special treatment for individuals or groups desiring exceptions from the court-approved procedures.
Huntsville Utilities offers the convenience of electronic billing. e-Billing eliminates the paper bill and notifies the customer by email each month when their new bill is available for viewing online.
To avoid interruption of service, prompt payment of all utility invoices, on or before the PAY GROSS AFTER date is required. Payment or satisfactory payment arrangements must be made before the final notice date printed on the invoice to prevent service from being interrupted or additional fees from being assessed to the account. Failure to receive an invoice does not exempt the customer from payment.
If customers do not pay or make arrangements to pay a delinquent bill, an identified Huntsville Utilities representative will come to the service address. Payment may be made at this time; however the representative will not accept cash. There is a collection fee for this service which will be added to the next invoice. If payment is not made at that time, Huntsville Utilities is required to interrupt service. If payment is not received two days following the interruption, all remaining services will be disconnected and the customer’s deposit applied, account closed, and a final bill will be mailed. During extreme weather conditions, when the National Weather Service forecasts temperatures below 32 degrees or over 100 degrees Fahrenheit, a Huntsville Utilities Representative will come to the service location in an attempt to collect any delinquent charges (a collection fee for this service will be added to the next invoice), however, the customer’s service will not be disconnected for non-payment until weather conditions improve. Disconnections postponed because of extreme weather will be resumed when weather permits with no further notification provided. Items presented as payment and returned from your financial institution will be charged a service fee.