|
Main Number |
(256) 535-1200 |
|
New Hope Customers |
(256) 723-8518 |
|
Emergencies
No Power, Leaks or Service Outages |
(256) 535-4448 or (256) 535-1200 |
|
Payment by Credit Card
Speedpay Toll Free Number |
1-877-429-4131 |
|
Call Before You Dig |
1-800-292-8525 |
|
Customer Information Center
Turn On/Off or Transfer Services
Deposit Amount for New Residential Service
Accelerated Service Fee
Meter Reading Schedule
Report Street Light Out
Request Tree Trimming
Temporary Pole Rental |
(256) 535-1200 or (256) 535-1255
custserv@hsvutil.org |
|
Customer Accounts
Discuss Current Bills
Green Power Information |
(256) 533-0646
custserv@hsvutil.org |
|
Collections
Past Due Bills
After Hours - Service for Non-Payment |
(256) 533-0262
(256) 535-1200 |
|
Commercial & Industrial Services |
(256) 535-1317
com_ind@hsvutil.org |
|
Electric Engineering Services
New Service for Residential, Remodeling, & Relocation of Meter Base
Mobile Home Electric Service
Upgrade Service from Overhead to Underground
Aid-to-Construction
Contact Engineer for Particular Area (for construction specifications & cost)
Request to Vacate Easements or Right-of-ways |
(256) 535-1315
eengsvc@hsvutil.org
(256) 535-1313 |
|
Electric Engineering
General Engineering Questions |
(256) 882-8305
eleceng@hsvutil.org |
|
Electric Meter Shop
Power Quality/Customer Concerns
Approved Meter Sockets, High/Low Voltage, Radio Interference |
(256) 535-1314 |
|
Electric Operations
Street Light Repair Follow Up
Tree Trimming Request Follow Up
Request Wood Chips
Certificate of Occupancy/Inspection
Accelerated Service Fee
Work Scheduling |
elecoper@hsvutil.org
(256) 535-1324
(256) 535-1324
(256) 535-1324
(256) 535-1320
(256) 535-1320
(256) 535-1320 |
|
Energy Management Conservation
Energy Right New Homes Program
Educational Programs
Load Management/Conservation |
(256) 535-1225
energy@hsvutil.org |
|
Fleet Services |
(256) 535-1440
fleet@hsvutil.org |
|
Human Resources
Job Line |
(256) 535-1295
humres@hsvutil.org
(256) 535-1478 |
|
Natural Gas Engineering
Service Availability & Application
Meter Relocations
Request/Survey for Natural Gas Form |
(256) 882-8206
gaseng@hsvutil.org |
|
Natural Gas Operations
Pilot Lights
Service/Main Installation Schedule
Free Carbon Monoxide Home Check
To Report a Leak (Mon-Fri 7 am-3 pm)
After Hours, 24 hours a day |
gassvc@hsvutil.org
(256) 650-6342
(256) 650-6350
(256) 650-6342
(256) 650-6342
(256) 535-1200 |
|
Public Relations |
(256) 882-8386
pr@hsvutil.org |
|
Purchasing
Stores/Materials
Electric Storeroom
Water & Natural Gas Storeroom |
purchase@hsvutil.org
(256) 535-1235
(256) 851-1605
(256) 650-6354 |
|
Water Engineering
New Residential Service
Report Water Leak
High/Low Water Pressure
Service Line Tap Fees
Turn Water Off
Filling Swimming Pools/Methods
Winterize Plumbing
Lawn Irrigation Meter |
(256) 535-1400
wtreng@hsvutil.org |
|
Water Operations
Inquire About When a Meter will Be Set
Request Inspection/Repair of Meter
Request Water Turned Off/On
Damaged/Malfunctioning Fire Hydrants |
(256) 650-6345
wtroper@hsvutil.org |
|
Water Supply
Water Quality & Testing
South Parkway Water Treatment Plant |
(256) 650-6374
(256) 881-6281 |
