Huntsville Utilities is located in Huntsville, Alabama and is owned by the City of Huntsville. Huntsville Utilities is actually three separate Systems operating under three Boards appointed by the City Council. The Gas, Water and Electric Systems share top management, customer services, billing, meter reading, accounting and purchasing to save our customers money. Each System pays its share of these expenses and has its own financial reports. Due to our common goal of outstanding customer service and cost savings, Huntsville Utilities has also worked with most of the Madison County Water Systems, the City and County Sanitation Departments and the City Water Pollution Control Department to provide our customers with a single bill each month. By sharing in this billing, we all save on postage, paper, payroll, benefits, computers, vehicles and insurance while giving the customer the convenience of one stop service and a single monthly bill.
As a “Public Utility” we answer only to the people we serve. Decisions are not influenced by the effects on our stock prices, but are based on what is best for our customers. We do not pay dividends to stockholders, instead we provide lower prices to our customers. Every person associated with Huntsville Utilities is a local resident, including our Board Members. Decisions are not made by some distant corporate board but are made here with only the best interest of your local community at heart. Our employees are your neighbors, your Sunday School teachers, your little league coaches, your community supporters and civic organization’s participants. Our employees have formed a Volunteer Council to select and organize assistance to worthy causes. As a good corporate neighbor Huntsville Utilities actively participates in Gatekeepers, Project Share, Buddy Call, United Way, March of Dimes and Adopt-a-School. In 1996 Huntsville Utilities received a National Community Service Award.
As Huntsville has grown from a sleepy little cotton town to a world renown high-tech center, Huntsville Utilities has been there every step of the way. Huntsville has never had to restrict development and progress for its citizens or its industry due to a lack of adequate utility services. Operating with efficient, cost effective, business-like operations, free from political and profit motive influences, has resulted in rates that are envied throughout the United States. This encourages growth and leaves more discretionary spending dollars in the local economy.
We provide electricity that is purchased from the Tennessee Valley Authority (TVA) and distribute it throughout Madison County.
Natural Gas is purchased from a number of suppliers, with supply produced onshore and offshore. With two major pipelines transporting natural gas for distribution to Huntsville Utilities, customers are provided a safe, reliable supply of natural gas in quantities sufficient to meet their needs.
The Water comes from wells which tap underground aquifers and from the Tennessee River. This water is purified in accordance with rules and regulations of the Alabama Department of Environmental Management (ADEM) and the Environmental Protection Agency (EPA). The water quality is closely monitored by our on-site, certified laboratory. The System’s water treatment plants have received the “Best Operated Surface Water Treatment Plant” Award 14 times combined. The ground water supply has received the “Best Operated Ground Water System in Alabama” 9 times since 1981. In 1992, the System received the EPA Safe Drinking Water Excellence Award, where Huntsville was selected over other large water suppliers in EPA Region IV, which includes 8 Southeastern states.
To provide high quality, low cost, safe, reliable electric, natural gas and water service delivered in a customer friendly manner.
To be the best electric, gas and water utility in the Tennessee Valley in regard to rates, customer service, reliability, and community involvement.